Bilingual French Financial Services Representative

SinglePoint Group International Inc•Toronto, ON

7d•Onsite

About The Position

At SinglePoint, we are passionate about delivering exceptional customer service and creating growth opportunities for our people. As a growing organization, we’re looking for friendly, motivated, and reliable individuals to join our customer service team in a full-time, permanent role supporting a leading financial institution. If you have a natural ability to connect with people, and thrive in a fast-paced, goal-oriented environment—this is the opportunity for you. For this role, you must be Bilingual in French and English. You’ll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling. This position is starting on May 25, 2026. Successful candidates MUST be available to start. This is a permanent, full-time onsite position based at: 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4. We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours: Monday to Friday 8am to 11pm, Saturday 8am to 8pm, Sunday 9am to 6pm.

Requirements

Fluency in both written and spoken French and English is required
Must successfully complete a criminal background check and credit check.

Nice To Haves

Prior experience in a customer service or sales role is preferred.
Confident and persuasive communicator with a customer-first attitude.
Able to navigate CRM systems and multitask on a computer.
Strong organization and follow-up skills.
Quick thinker with the ability to provide timely and effective solutions.

Responsibilities

Guide customers through the loan application process with step-by-step assistance.
Respond to inbound inquiries and make outbound calls to follow up with prospects who haven’t completed their applications.
Answer questions related to eligibility, loan status, and next steps. Build trust by providing knowledgeable, accurate, and helpful responses.
Record all customer interactions and outcomes accurately in our CRM system.
Direct customers to local retail branches for in-person support when needed.
Identify opportunities to introduce additional services based on customer needs.
Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.