Bilingual (French/English) Pension Administration Customer Service Technician

Aon Corporation • Montreal, QC

7h

About The Position

Aon is seeking a Bilingual (French/English) Pension Administration Customer Service Technician to join our growing team in Montreal. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

Requirements

• Previous background in customer service or call centre positions.
• French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Strong communication skills
• Excellent problem-solving skills and attention to detail.
• Ability to handle confidential information responsibly.
• Capability to collaborate with others as well as work autonomously.
• College or University diploma or equivalent

Nice To Haves

• Experience with customer service platforms is an advantage.
• Knowledge of pension plans is an asset

Responsibilities

• Handling inbound and outbound calls from clients and their employees, including follow-up calls.
• Respond to questions from pension plan participants about benefits, eligibility, and pension options.
• Deliver reliable and timely details regarding pension plans and retirement benefits.
• Assist participants with pension documents, forms, and online portals.
• Handle client concerns and blocking issues professionally and empathetically.
• Maintain detailed records of customer interactions.
• Calculate benefit entitlements in the event of retirement, termination of employment, death, or marital breakdown.
• Collaborate with internal teams to resolve complex issues and ensure client happiness.
• Stay informed on pension regulations and policies.
• Other duties as required

Benefits

• Comprehensive benefits package
• Agile environment
• Two Global Wellbeing Days per year
• Variety of working style solutions
• Continuous learning culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree