Customer Service Advisor Automotive (Bilingual: French/English) Onsite
About The Position
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.
Requirements
- 18 years or older with secondary education
- Talent, passion, and patience to deliver excellence in customer service
- 1-3 years of customer service work experience (in a Contact Centre environment preferred)
- You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
- Able to speak, write and understand English and French which will be confirmed by an assessment
- Be able to pass a typing test with at least 30WPM
- Only qualified applicants who are legally authorized to work in Canada will be considered.
Nice To Haves
- Military veterans are encouraged to apply.
Responsibilities
- Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
- Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
- Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs.
Benefits
- The base salary for this position is $19.35 with advanced roles at $23.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
- Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- Registered retirement savings plan
- Paid time off and holidays
- Paid training days
- Automotive Purchase Discounts
- Paid training
- Opportunities for lucrative referral bonuses
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more
- A range of other perks and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
