Bilingual French Customer Service

TEKsystems•San Antonio, TX

1d•$15 - $16•Remote

About The Position

We are seeking a Bilingual French Customer Service Representative to join a growing customer support team. In this role, you will assist customers with insurance-related questions tied to auto loans and lease accounts. This is a customer-focused position dedicated to helping individuals resolve insurance documentation issues and ensuring account requirements are met. This is not a sales or collections role. All interactions are focused on providing information, gathering details, and helping customers resolve outstanding insurance-related matters.

Requirements

High School Diploma or equivalent.
Fluency in French and English (verbal and written).
Minimum of 1 year of customer service experience, including: Retail, Call Center, Administrative/Office Support, Data Entry, Hospitality or Restaurant Service
Ability to type at least 30 words per minute.
Strong communication and problem-solving skills.
Positive attitude and willingness to learn.
Comfortable working in a phone-based environment throughout the day.
Demonstrated history of meeting performance expectations.

Responsibilities

Make outbound calls to customers regarding insurance documentation and policy requirements.
Contact insurance agencies to verify coverage information and resolve discrepancies.
Assist customers with insurance-related concerns, including cancelled policies, missing payments, or incomplete documentation.
Accurately document customer interactions and update information in internal systems.
Leave approved scripted messages when unable to reach an insurance representative.
Research account information and gather required documentation.
Maintain productivity and quality standards in a fast-paced call center environment.
Deliver exceptional customer service while demonstrating professionalism and empathy.