Bilingual French Customer Service Representative

Great American Insurance Company • Bellevue, WA

2d • Remote

About The Position

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences. The Specialty Equipment division is looking for a Bilingual Customer Service Representative to join our Contact Center team. This team is responsible for inbound & outbound calls, e-mails and document processing work. We are open to remote candidates who are not located in the Bellevue, WA area.

Requirements

• High School Diploma or equivalent experience.
• Must speak, read, and write English and French fluently.
• Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a focus on data entry, email, and/or live chat servicing.
• Excellent written & verbal communication skills.
• Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric).

Responsibilities

• Processes incoming insurance documents, accurately entering customer information into internal systems.
• Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues.
• Reviews and replies to correspondence received through email customer service channels.
• Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff.
• Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies.
• Coordinates problem resolution with necessary internal and external teams.
• Documents and updates customer records based on interactions.
• Works within guidance to arrange and prioritize activities to meet business objectives.
• Participates in team initiatives and shares feedback to improve processes and customer experience.
• Performs other duties as assigned.

Benefits

• medical, dental, and vision coverage
• wellness plans
• parental leave
• adoption assistance
• tuition reimbursement
• Paid Time Off
• paid holidays
• a 401(k) plan with company match
• an employee stock purchase plan
• commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED