(Ottawa Remote) Bilingual Fixed Ops Automotive Software Trainer

PBS Systems•Ottawa, ON

1d•Hybrid

About The Position

PBS is seeking a Bilingual Fixed Ops Automotive Software Trainer to deliver effective training and support to customers on the PBS Dealer Management Software, in both English and French. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. The trainer will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process. This is a remote work opportunity based out of the Ottawa and surrounding area, with 50% of the time spent working from home and 50% travelling to customer sites throughout North America.

Requirements

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel).
The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 1 week per month
Valid passport, visa (if applicable), and full driver’s license are required

Nice To Haves

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities

Responsibilities

Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software
Develop a strong understanding of data entry processes and other essential tasks
Work directly with customers and train all sessions in assigned module(s)
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
Responds to internal and external training requests in a timely manner
Write up tickets and investigate issues that arise, escalate issues to corresponding teams
Ensure STT queue is monitored
Maintain documentation and update as processes change within department
Knowledge sharing within own module and others within STT
Take the initiative to learn new products to increase knowledge
Willingness to commit to an ongoing system of education and cross-training
Perform other duties and responsibilities as assigned

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more