Bilingual Family Resource Case Worker

The New York Foundling • New York, NY

4d • Hybrid

About The Position

The Family Resource Case Worker (FRCW) plays a critical role within the MST (Multisystemic Therapy) team by providing case management support to families. The FRCW engages with and assesses needs of families while collaborating with community-based programs (ex: schools, medical offices, etc) to ensure comprehensive support for families.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Experience in case management or social services, particularly with families and children OR Strong knowledge of community resources and ability to effectively collaborate with schools, medical providers, and other community programs.
• A passion for serving children and families.
• Excellent writing, communication, interpersonal, problem-solving, time management and organizational skills.
• Ability to work independently and as part of a team. Proven self-management abilities including meeting deadlines, prioritizing multiple tasks efficiently, timely completion of documentation and maintaining accurate and up-to-date case records.
• Ability to conduct home visits and perform safety assessments.
• Ability to work effectively with a diverse, multidisciplinary team as well as a diverse client population.
• Ability to receive feedback to professionally grow and/or improve and be flexible with programmatic needs and changes.

Nice To Haves

• Relevant experience in child welfare, social services, or a related field is preferred.

Responsibilities

• Conduct intake thorough the completion of initial assessments and gather essential consent forms for new cases, ensuring timely case openings, completeness of information and family understanding of services to achieve a smooth start to treatment.
• Provide clear explanations of MST therapy and its benefits to families, achieving high levels of family engagement and participation. Partner with Therapist to develop and implement specific interventions to overcome barriers family face with session pacing and work collaboratively towards treatment goals.
• Become an expert on community resources and assist families in accessing these resources, including prosocial activities, public benefits, housing, legal, education, and medical services, leading to improved family stability. Collaborate with community resources to support family needs.
• Efficiently create, manage, and process cases in Evolv, Promis, Connections, and Ebase, in a timely manner ensuring all contacts with families and collaterals are throughly documented, up-to-date and accurate.
• Request and obtain school, medical, dental or other applicable health records on an ongoing basis for all children under the age of 18 or relevent family members to ensure family's needs are being met and that there are up to date records on file to be in compliance with stakeholder regulations.
• Provide consistent support and advocacy for families by calling or completing in-person visits at least 1x per month or more depending on needs of the family. Attend meetings, appointments (e.g., psychiatric, school, HRA, housing) and conferences to be able to provide support and address any barriers to achieving successful outcomes.
• Assess needs of family utilizing the practical needs assessment (PNA) to identify family needs, barriers to care, and continued progress in case management goals in order to support families overall functioning.
• Participate in group and individual supervision, model consultations, trainings, all staff meetings and community outreach events to stregthen professional development, skill growith, group cohesion and community visibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level