Bilingual English / Cantonese and Mandarin Manager and Retail Customer Service

UnitedHealth Group•New York, NY

6d•$72,800 - $130,000•Onsite

About The Position

This position is Onsite. Our office is located at 161 Canal St. New York, NY and 35 East Broadway New York, NY. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English / Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. In this role, you’ll lead a retail team to deliver high-quality, in-person service while ensuring a seamless and consistent member experience. You’ll collaborate cross-functionally, coach team members, and support daily operations to drive performance, service excellence, and member satisfaction.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
3+ years of leadership experience, including managing OR supervising a team
3+ years of customer service experience analyzing and solving customer problems
Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Bilingual fluency in English / Cantonese and Mandarin
Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 35 East Broadway New York, NY
Ability to work full-time on-site (40 hours / week), Monday - Friday.
Employees are required to have flexibility to work a shift between our normal business hours of 9:00 am - 5:30 pm EST.
It may be necessary, given the business need, to work occasional overtime.
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Experience within the healthcare industry
Experience supporting OR managing retail operations
Effective leadership and operational coordination skills
Excellent verbal and written communication abilities
Strong relationship-building skills with a collaborative, team-oriented approach

Responsibilities

Oversee daily retail operations, ensuring smooth and efficient store performance
Drive retail business development through promotions, initiatives, and customer engagement strategies
Lead and support the team in delivering high-quality customer service and creating a positive customer experience
Mentor, challenge and communicate effectively with all different types of people
Provide development for other roles you may be interested in