Bilingual Document Specialist (Remote - Multiple Shifts Available)

McCarthy Tétrault LLP

38d • Remote

About The Position

McCarthy Tétrault is a leading Canadian law firm seeking a Bilingual Document Specialist to join their national team. This role involves providing firm-wide document support, including creation, formatting, and error correction. The position is part of a 24/7 national document services team, requiring bilingual (French and English) staff to be available at all times to respond to requests. The firm is recognized for its commitment to excellence, collaboration, inclusion, and innovation, as outlined in 'The McCarthy Way'. This is a newly created position, and all shifts are fully remote.

Requirements

• Bilingualism (French and English) is required.
• Minimum of 2 years of experience in document management.
• College certificate (office administration, legal specialization, or related).
• Three years of experience in a professional work environment.
• Advanced proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Excellent interpersonal skills and telephone manners; ability to correspond effectively and respectfully with DSG clients.
• Ability to transfer knowledge in an efficient, pleasant and effective way using a variety of techniques and software applications.
• Patience, flexibility and an ability to effectively manage difficult situations.
• Well organized with meticulous attention to detail and strong proof-reading skills.
• Personable, approachable disposition, with an ability to handle pressure/stress.
• Well-developed analytical and problem-solving skills, with the ability to visualize and deliver creative solutions.
• Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable).
• Confident in working independently, prioritizing and making day-to-day decisions, with the judgment to seek supervisory assistance when appropriate.
• Ability to type with a speed of 80-100 words per minute.

Nice To Haves

• Experience in a document production role will be an asset.
• Knowledge of legal terminology, documents and procedures an asset.

Responsibilities

• Creating various legal and other documents through copy typing, transcription, scanning or other methods.
• Document work includes converting styles, performing mail merges, inserting media into presentations, cross-referencing, indexing, creating tables (including financial tables), working with graphs and objects, using graphics applications etc.
• Proofreading and checking documents for appropriate formatting, spelling, grammar, and sense/clarity.
• Includes document version comparisons, checking for accurate revisions, and correcting document corruption.
• Developing understanding and working knowledge of the Firm’s procedures for the production of documents from the Firm’s precedents.
• Responding promptly to requests, meeting deadlines, and working cooperatively with other departments and individuals within the Firm.
• Applying word processing expertise to be able to work on complex legal and other documents.
• Proactively managing workload fluctuations while working with minimal supervision and direction.
• Performing quality control of own work, seeking clarification when necessary, and reviewing work of others as required.
• Offering assistance to other members of the team, including mentorship when required.
• As required, managing the intake process of all document production requests and document support requests which includes prioritizing and coordinating work for completion.
• Providing Firm-wide support for document production using Microsoft applications (e.g. Word, Excel, PowerPoint, Visio etc.).
• Documenting, logging, tracking and responding to calls, emails, voicemail and drop-bys for document support in a timely manner.
• Managing escalation and retaining problem ownership of document production and document production support (track call, research and update knowledgebase).
• Reviewing support issues/procedures and recommending solutions with respect to document production and document production support when applicable.
• Other duties as assigned.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree