Bilingual Distribution Services Coordinator - 12 Month Contract

THE EMPIRE LIFE INS. CO•Montreal, QC

2d•CA$47,813 - CA$65,875•Hybrid

About The Position

Empire Life is looking to hire a Bilingual Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, open 12 month contract positions. The Bilingual Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.

Requirements

Bilingualism in French and English is required
Completion of post-secondary education or equivalent experience
Work experience in the financial services industry or the insurance industry
Proficiency in Microsoft Office, email, internet and database applications
Ability to prioritize and balance multiple tasks
Well-developed analytical and problem solving skills
Attention to detail/accuracy
Well developed communication skills
Well developed customer relations skills
Ability to work independently and as a team member
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Nice To Haves

Knowledge of distribution channels would be an asset
Bilingualism would be an asset

Responsibilities

Acting as a key point of contact with distribution partners
Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners
Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met
Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information
Investigate and analyze simple to complex cases and escalates if required

Benefits

Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program