Bilingual Disability Payment Specialist

OTIP Group of Companies (OTIP, Orbit, Curo)•Waterloo, ON

58d•CA$57,669 - CA$79,295•Hybrid

About The Position

The OTIP Group of Companies (OGC) is seeking a Bilingual Disability Payment Specialist. This role is responsible for reviewing and setting up new disability and life waiver claims, verifying member eligibility, calculating disability benefits, and processing payments. The specialist will also serve as the primary contact with School Boards, addressing member inquiries about Long-Term Disability (LTD) claim status and policy provisions. OGC emphasizes a people-centric approach, valuing employees and fostering an inclusive environment.

Requirements

Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
Experience in short- or long-term disability calculations and payments.
A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test.
Intermediate knowledge of Microsoft Office Suite applications.
Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
Superior time management and organizational skills to manage competing priorities, including project management skills.
Post-secondary diploma or degree or equivalent business experience.

Nice To Haves

The ability to communicate in French will be considered an asset.

Responsibilities

Determine coverage eligibility of disability claims and life waiver claims to provide accurate benefit start dates and other payment information to the assigned Disability Analyst.
Obtain the required information to provide accurate calculations including manual complex calculations, demonstrating superior policy knowledge and interpretation.
Provide superior customer service on an assigned caseload of new and ongoing disability and life waiver claims.
Ensure the accuracy of the financial information for the disability life reserve feed.
Identify training needs with plan administrators and unions, ensuring they have up-to-date knowledge of processes and claim requirements as they relate to disability payments and eligibility.
Build and foster strong relationships with the school board and unions, attending in person and virtual meetings as needed.
Provide accurate information to members on payments and offsets.
Prepare and process responses to Members, Unions and School Board representatives in accordance with established standards.
Perform other duties within competence, as assigned.

Benefits

Competitive salary
Rewarding bonuses
Best-in-class pension and benefits
Total reward programs
Comprehensive mental wellness support
Defined benefit pension plan
100% coverage of approved continuing education and licensing fees
Access to a wealth of learning resources, including LinkedIn Learning for professional development
Flexible work-from-home and hybrid options
Opportunities for advancement