Bilingual Disability Administration Coordinator — 100% Remote

Recrute Action•Montreal, QC

6d•Remote

About The Position

Take part in an opportunity where your attention to detail can make a real difference. Within the insurance sector, you will support key communication and administrative processes that help maintain quality, confidentiality, and service excellence across a national organization.

Requirements

Post-secondary education at the college or university level is required.
Up to 2 years of experience in a similar administrative role.
Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, OneNote, OneDrive, and PowerPoint.
Proficiency with Adobe.
Ability to probe, investigate, apply critical judgment, solve problems, and take ownership of discrepancies and issues through to resolution.
Bilingualism in English and French is required to review, analyze, and support communications with internal and external stakeholders across Canada.
Excellent attention to detail and accuracy.
Excellent organizational, prioritization, and planning abilities.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment.
Ability to adapt to high workload volumes and competing deadlines.
Analytical, proactive, and able to take initiative.
Ability to collaborate and build relationships with tact and diplomacy.
Ability to work independently and as part of a team.

Nice To Haves

Knowledge of disability management and/or group benefits is considered an asset.
Experience in a health-related field and/or an administrative office environment is considered an asset.

Responsibilities

Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines.
Apply a high level of attention to detail to help prevent privacy breaches.
Reconcile inconsistent or inaccurate information and provide feedback to case managers and leaders when privacy, confidentiality, or communication guidelines are not met.
Analyze communications and document trends to support continuous improvement initiatives.
Manage a group email inbox efficiently while maintaining quality standards and turnaround times.
Assist with administrative case management activities, including email communications, tool referrals, and invoice processing.
Collaborate with internal and external stakeholders, including Case Managers, Operations Specialists, Associate Managers, Plan Sponsors, and Plan Members.
Review information being communicated externally to uphold privacy and confidentiality standards.
Document findings and provide recommendations regarding communication quality and required corrections.