Bilingual Digital Business Customer Support Agent

Teleperformance • Waterloo, PE

61d • $16 - $18 • Hybrid

About The Position

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description Job Role and Profile: Operations Customer Expert I Advertised as: Bilingual Digital Business Customer Support Agent Location: Onsite TPCA Waterloo/ Remote outside ON Reports to: Operations Supervisor Contract: Regular, Full-time Education: High School Diploma Travel Requirements: No For existing vacancy: Yes About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment. Autonomous - We encourage and trust your decision-making skills. Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins About the job We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction. TP is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year. The DBS Call Center Agent is responsible for providing customer and dealer technical support for all aspects of Audi connect, Audi’s Digital Ecosystem. Compensation: $15.75 - $18 per hour + $2 language premium Please note compensation will be determined based on the candidate’s province of residence

Requirements

• High school diploma.
• Strong communication skills
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Must be a team player with strong communication & customer service skills
• Ability to stay on task when working independently
• Must be able to organize and manage multiple tasks in a fast-paced environment
• Computer savvy – skilled in the use of software
• Problem solving
• Resource management
• Strong ability to understand Technology and new Technology Concepts
• Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)
• Possess a high-level understanding of vehicle electronics.
• Have a passion to understand how “things” work.

Nice To Haves

• Bachelor’s degree (preferred).
• Experience with VW/Audi or relevant technical product knowledge

Responsibilities

• Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
• Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
• Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
• Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy, and responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.

Benefits

• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED