Bilingual Technical Support Agent

NextLink • Hudson Oaks, TX

1d • Onsite

About The Position

Join Nextlink as a Technical Support Agent, where you’ll be the voice of our customer experience and the first line of support for customers using our internet services. You don’t need prior call center or ISP experience — we provide full training. If you’re tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit. You'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.

Requirements

• Curiosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).
• Strong communication and problem-solving skills.
• Ability to stay calm, positive, and customer-focused.
• Ability to sit for extended periods and work in an office environment.
• Spanish (Required)

Nice To Haves

• Experience in customer service is a plus — not required.

Responsibilities

• Deliver exceptional customer service in every phone, email, chat, or social media interaction.
• Perform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.
• Create and manage customer issue tickets using company support tools.
• Diagnose and resolve residential and business customer internet issues.
• Assist with plan upgrades/downgrades based on customer needs.
• Schedule service appointments for field technicians.
• Maintain accurate documentation of customer interactions and solutions.
• Complete additional duties as assigned.

Benefits

• Fully paid training during your first three weeks at our Fort Worth office
• Growth path into advanced technical support, quality assurance, leadership, training, or field roles
• Supportive team environment with leaders focused on developing your skills
• Bilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour
• 401(k) + Company Match
• Health, Dental, and Vision insurance
• HSA option
• Life insurance
• Paid time off & parental leave
• Employee discounts
• Employee Assistance Program
• Referral bonuses
• Employer paid medical, dental, and vision
• 401K with a match
• Training provided
• Career advancement opportunities
• Paid time off and holidays
• Voluntary life insurance
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed