Bilingual Customer Support Representative (English/Spanish)

Resolv.Global • San Francisco de Campeche, CA

1d • $6 • Remote

About The Position

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

Requirements

• Fluent English and Spanish communication skills
• Minimum 1 year of customer service or call center experience
• Strong phone communication skills
• Professional written communication skills
• Empathy and patience when assisting customers
• Strong attention to detail
• Ability to work independently in a remote environment
• Comfortable discussing sensitive wellness-related topics professionally and respectfully
• Strong written and verbal English communication skills

Nice To Haves

• Telehealth support experience
• Healthcare support experience
• Pharmacy support experience
• E-commerce customer service experience
• Experience with Dialpad, Zendesk, Freshdesk, or similar platforms

Responsibilities

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements

Benefits

• Paid weekly

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed