Bilingual Customer Operations Support Representative (English/Spanish)

Resolv.Global

1d•$6•Remote

About The Position

We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders. This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes. If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you.

Requirements

Fluent English and Spanish communication skills
Minimum 1 year of customer support, operations support, technical support, or related experience
Strong written communication skills
Excellent attention to detail
Strong troubleshooting and problem-solving abilities
Comfortable learning new platforms and systems
Ability to multitask and manage competing priorities
Reliable and dependable work ethic
Additional screen, headset, and a stable, wired internet connection

Nice To Haves

Experience supporting B2B clients
Experience with ticketing systems
Experience using Slack or similar collaboration tools
Experience supporting SaaS, technology, healthcare, or e-commerce environments

Responsibilities

Manage and respond to support tickets in a timely and professional manner
Assist with order tracking and operational inquiries
Support provider and partner-related requests
Troubleshoot platform and system-related issues
Coordinate with internal teams to resolve escalated concerns
Maintain accurate records and documentation
Communicate effectively through ticketing systems and internal collaboration tools
Identify recurring issues and recommend improvements
Deliver exceptional support while meeting quality and productivity expectations