Bilingual Customer Success Representative

Gridworks • Albuquerque, NM

3d • Hybrid

About The Position

This opportunity is with Affordable Solar, a sister company of Gridworks, sharing the same commitment to quality and long-term growth in the renewable energy industry. Affordable Solar has been a New Mexico institution for 28 years — but our community solar division is something new. Powered by the Solscribe platform, it runs like a startup inside an established, financially stable company: the brand, the customers, and the backing are already here, and the subscriber-service operation is being built right now. We are looking for the person who wants to help build it. This is not a fill-a-seat job. You'll come in as a Bilingual Customer Success Representative — the voice of Solscribe for our English- and Spanish-speaking subscribers — and, as we grow and scale, you'll quickly take on more: new responsibilities, new systems, and a real hand in how this service runs.

Requirements

• Fluent English and Spanish (required)
• A customer-first mindset — patient, clear, and calm, especially with frustrated or confused people.
• Confidence on the phone with high-volume inbound and outbound calls.
• Comfort with technology and AI-driven tools; you learn new systems fast.
• High school diploma or equivalent.

Nice To Haves

• Call-center, solar, utility, or bilingual-outreach experience is a plus — but drive and attitude matter most.

Responsibilities

• Answer subscriber calls, texts, and emails with warmth and accuracy — enrollment help, billing and bill-credit questions, account changes, and community-solar education.
• Run proactive campaigns — welcome calls, document follow-ups, income-qualification (LMI) reminders, renewals, and win-back outreach to at-risk or lapsed subscribers.
• Walk customers through required program documents (Disclosure & Consent, Subscription Agreement, income self-attestation) accurately and on time, in the language they're most comfortable in.
• Help create the scripts, workflows, and best practices this operation will run on. What you build becomes how the team works.
• Log every interaction cleanly, follow program and compliance guidelines (PRC / SB84), and keep subscriber data accurate and confidential.
• Tell the story of how every subscriber helps fund a local charity partner and make people feel great about the choice they made.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED