Bilingual Customer Success Rep I

_ Dawn Foods • Salt Lake, UT

18h • Onsite

About The Position

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

Requirements

• High school diploma/GED required.
• 2+ Years of Customer Service Experience.
• Relevant experience in a Supply Chain/Distribution support-related role can also be considered
• Attention to Detail
• Strong Organizational Skills
• Detail-oriented with the ability to multitask and work independently
• Excellent verbal and written communication skills
• Bilingual – Strong Spanish-speaking and comprehension skills required

Nice To Haves

• SAP Experience

Responsibilities

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions
• Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy
• All other duties and responsibilities as assigned by Customer Success management.

Benefits

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• An opportunity for career advancement, working as part of an empowering workforce
• Tuition assistance and educational programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED