Service à la clientèle bilingue Soutien technique Travail à domicile / Remote French Bilingual Customer Service - Tech Support

Alorica • Hamilton, ON

11d • CA$0 - CA$19 • Remote

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you’re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reach out. If that sounds like you, this role is a great fit.

Requirements

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Sales experience preferred
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous
• Work at home environment is in a private residence and matches the address listed on file
• Personal computer required
• Desktop/laptop computer must be 2017 or newer
• Minimum 1.5GHz intel i5 or AMD Ryzen 5 Dual Core Processor
• Minimum 8G of RAM memory
• Microsoft Windows 10 V1909
• Hard Drive with a minimum available free hard drive space of 10 GB
• Sound Card installed
• Latest Chrome browser
• No toolbars installed such as Google, Yahoo etc.
• Windows update must be enabled to update automatically
• Windows firewall enabled
• Windows Defender must be the only Antivirus Software and enabled
• Windows Update, anti-virus updates and a full virus scan need to be completed every 7 days
• Power supply
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
• USB headset
• Web cam enabled
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Responsibilities

• Speak with customers over the phone, email, or chat to resolve their questions or concerns
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Escalate customer complaints and/or calls to your manager when necessary

Benefits

• Paid time off
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED