Bilingual Customer Service Specialist
GT Independence•Salem, OR
•$19 - $20•Onsite
About The Position
GT Independence is seeking a Bilingual Customer Service (Self Determination) Support Specialist or SDSS to join their team. This role involves delivering excellent customer service over the phone to individuals who self-direct their care and other stakeholders. The company emphasizes a collaborative environment, a mission-driven purpose, and a commitment to employee well-being, as evidenced by multiple workplace awards.
Requirements
- High School Diploma or GED required
- Bilingual proficiency
Nice To Haves
- Associate degree preferred
Responsibilities
- Make and receive phone calls to support external and internal stakeholders
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Ensure the proper naming and saving of documents in the document management system
- Assist customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
Benefits
- flexible paid time off
- competitive wages & benefits
- meaningful opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
