Bilingual Customer Service Specialist

Eastlink • Bridgewater, NS

1d • Hybrid

About The Position

At Eastlink, great customer experiences start with great conversations. As a Bilingual Customer Service Specialist, you'll be the first point of contact for many of our customers. You'll answer questions, solve problems, and help customers find products and services that fit their needs. No two calls are the same, so every day brings something different.

Requirements

• Strong communication and relationship-building skills
• Comfortable balancing service and sales conversations
• Reliable, accountable, and open to feedback
• Organized and able to multitask in a fast-paced environment
• Detail-oriented with a focus on accuracy and quality
• Available to work evenings and weekends as required

Nice To Haves

• Experience in customer service, retail, sales, hospitality, or a call center environment is an asset
• strong transferable skills, a positive attitude, and a willingness to learn

Responsibilities

• Answer customer questions about accounts, billing, products, and services
• Take the time to understand customer needs and recommend the right solutions
• Help customers with upgrades, plan changes, and service requests
• Resolve concerns with professionalism, empathy, and a focus on finding solutions
• Identify opportunities to promote products, services, and promotions that provide value
• Meet individual sales and performance goals
• Accurately document customer interactions across multiple systems

Benefits

• $19.15/hour plus unlimited commission and performance incentives
• Paid training and ongoing coaching to set you up for success
• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Pension plan
• Employee discounts on Eastlink products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed