Bilingual Customer Service Specialist

The Canada Life Assurance Company • Toronto, ON

2d • CA$50,900 - CA$76,400 • Hybrid

About The Position

We’re looking for a driven, career-minded professional who thrives on challenges and is energized by a fast-paced environment. In this role, you’ll juggle competing priorities, solve problems on the fly, and keep projects on track using your strong organizational skills and attention to detail. You’ll be part of a team that moves quickly, supports one another, and celebrates success together. We value individuals who are proactive, adaptable, and committed to excellence - and we recognize and reward those who consistently bring their best. This isn’t just another job - it’s an opportunity to build a meaningful career in an environment where your contributions are recognized, your ideas are encouraged, and your professional growth is a priority.

Group Retirement Services (GRS) Administration supports a wide range of group products, including RRSP, RPP, DPSP, TFSA, Investment Only, and non‑registered plans. In this role, you will support accurate record‑keeping and reporting for GRS customers while delivering a high standard of service. You will become proficient in the Group Pension Administration System (GPAS) and GRS processes and apply your technical skills to solve problems and support customers. This role is ideal for a customer‑focused, detail‑oriented professional who enjoys working in a fast‑paced environment and building strong relationships.

Requirements

• Applies advanced analytical and strategic thinking to evaluate complex issues and drive effective, process-aligned solutions
• Builds and maintains trusted relationships with internal and external partners, including senior leadership
• Communicates with clarity, confidence, and professionalism across all levels of the organization
• Operates with a high degree of accountability, contributing both independently and as a collaborative team member
• Fosters a positive, results-driven team environment and supports organizational objectives
• Delivers high-quality results in a fast-paced, deadline-driven environment
• Demonstrates strong organizational discipline and the ability to oversee multiple initiatives simultaneously
• Navigates change effectively, demonstrating flexibility and resilience in evolving environments
• Leverages advanced Microsoft Office tools, Word, Outlook, Excel, to analyze data and support business insights
• Demonstrates knowledge of investment and retirement products, group retirement services operations, and regulatory frameworks to support compliant and effective service delivery
• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Willingness to complete CEBS Fundamental Courses
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Responsibilities

• Administer and maintain group saving plan and member records within GPAS, ensuring the accuracy of data updates, financial transactions, and reporting outputs
• Serve as a primary point of contact for inquiries, managing phone and email communications with members, plan administrators, advisors, and brokers in a timely and professional manner
• Manage and prioritize a defined block of business, ensuring service standards and turnaround times are consistently met
• Build and sustain effective working relationships with internal and external stakeholders to support service delivery and client satisfaction
• Investigate and resolve complex and sensitive issues with accuracy, discretion, and adherence to established service expectations
• Execute daily plan administration activities, including contribution processing, investment fund changes, member benefit payments, and routine reporting.
• Provide ongoing support to advisors, consultants and plan administrators, ensuring efficient resolution of requests and operational needs.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed