Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Colleyville, TX

11h • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, support client satisfaction, stay current on product features, and maintain the quality and visual standards of store products. The role focuses on excellent customer service while consistently meeting store sales goals.

The individual selected is expected to work at Store #707230, 5604 Colleyville Blvd, Ste J&K, Colleyville, TX 76034. The job involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The posting describes an application, digital interview, and in-store interview process. Benefits are described generally, with candidates directed to the company benefits website for details and eligibility.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees, have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees, have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of rewards, benefits, and flexibility intended to support health and well-being.
• Retirement and health care benefits.
• Benefits related to total well-being and daily commuting.
• Learning, skill development, and career growth opportunities.
• An inclusive team and commitment to communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed