Bilingual Customer Service Specialist

Reyes Beverage Group • Manor, TX

8d

About The Position

The Bilingual Customer Service Specialist is responsible for professionally responding to and interfacing directly with customer service calls from established accounts, including customer inquiries with orders/deliveries, AR/AP balance issues, fulfilling orders and addressing special requests. This role also involves managing various account-related tasks to ensure a smooth and efficient customer experience.

Requirements

• Must be at least 21 years old
• High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience
• Must have proven advanced bilingual skills, both verbal and written in Spanish.

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Handle all Customer inquiries in a professional and courteous manner, with a Customer First mentality, in both English and Spanish.
• Make outbound calls for issue resolution, customer follow-up, and communication.
• Handle all accounts receivable/accounts payable (AR/AP) customer payment and account obstacles, ensuring timely resolution.
• Manage internal field representative payment clearing processes.
• Oversee all customer emails related to order processing to ensure prompt and accurate responses.
• Assist customers in signing up for fintech services.
• Support the web box functionality for email obstacles and manage communication effectively.
• Must have proven advanced bilingual skills, both verbal and written in Spanish.
• Other duties as assigned

Benefits

• At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED