Bilingual Customer Service Specialist / Spécialiste du service à la clientèle bilingue

YouSet•Montreal, QC

2d•Hybrid

About The Position

YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We’re on a mission to build the most user-friendly and highly rated insurance platform in Canada. In less than 4 minutes, our powerful technology screens the market to help you save 29% on average on your home and car insurance and get you covered instantly, online. To date, we’ve helped over 250,000 users shop for their insurance with an average of 4.9 stars in online reviews. This opportunity is for a full-time position in a high-growth company, with increasing responsibilities.

Requirements

At least 5 years of relevant experience in customer service
Proactive and have strong problem-solving skills
Strong oral and written communication skills in French and English
Quick learner with an interest in technology

Responsibilities

Assist clients with their home and auto insurance needs. Answer questions, provide documentation and process billing requests.
Proactively reach out to clients regarding their policies to ensure we are continuously offering a policy that best suits their needs.
Communicate effectively via phone, email, and SMS with potential clients to build trust. Deliver outstanding customer service.
Monitor personal performance and meet daily/weekly/monthly targets.
Maintain accurate records of client interactions and add follow-up activities in our CRM system.
Work closely with the customer service team to achieve team objectives. Participate in developing strategies to boost client retention and overall satisfaction.
Successfully write your broker exams (AMF and RIBO) after your first year with us.