About The Position
In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution. We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team.
Requirements
- High school graduate
- Previous customer service or call centre experience is a strong asset
- Capable of handling a large volume of calls while maintaining professional and efficient service
- Ability to think problems through and recommend creative solutions to nonstandard customer issues
- Excellent communication and interpersonal skills
- Demonstrated ability to work in a team environment
- Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
- Strong computer skills (Microsoft Office applications)
- Must be able to work independently with limited supervision
- Proactive nature, high attention to detail, and takes initiative
Responsibilities
- Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
- Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
