Bilingual Customer Service Representative-Onsite

InteLogix•El Paso, TX

18h•Onsite

About The Position

InteLogix is hiring an onsite Bilingual Customer Service Representative to support a client program and provide information about SNAP EBT transactions. The role involves connecting with customers by phone, understanding their needs, answering inquiries, resolving complaints, and guiding them toward solutions. Representatives are expected to be creative problem solvers, results oriented, empathetic, and committed to excellent customer service. The position pays $12 per hour and is full-time and non-seasonal. Work must take place within defined hours of operation, with flexibility needed on weekends and holidays. The role requires sustained engagement on the phone throughout the shift, with minimal to no distractions, and constant sedentary work. Representatives use computer technology to operate multiple windows and tabs while speaking with customers, document interactions and transactions across tools and platforms, and coordinate with other departments when issues need resolution or escalation. Employment offers are contingent on completing a drug screen, background check, and fingerprinting. Continued access to client systems and information may also depend on satisfying applicable client security and access requirements.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Fluency in English and Spanish.
Ability to remain engaged on the phone throughout the entire shift with minimal to no distractions.
Ability to perform constant sedentary work.
Computer and technology proficiency, including smoothly operating multiple windows and tabs while speaking with customers by phone.
Excellent attendance.
Successful completion of a drug screen, background check, and fingerprinting is a condition of job offers.
Satisfaction of applicable client security and access requirements may be required for employment and continued access to client systems and information.

Responsibilities

Provide information about SNAP EBT transactions to customers.
Address customer inquiries, resolve complaints, and guide customers through solutions.
Maintain a thorough understanding of products, services, and policies to assist customers effectively.
Accurately document customer interactions and transactions across tools and platforms.
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
Strive to exceed customer satisfaction goals and performance metrics.
Seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends.
Work within defined hours of operation, with flexibility needed on weekends and holidays.