Bilingual Customer Service Representative (Onsite)

InteLogix•Waco, TX

1d•Onsite

About The Position

InteLogix is hiring a Bilingual Customer Service Representative to provide customer support by phone. The role involves connecting with customers, understanding their needs, solving problems, and providing effective, empathetic service. Representatives will assist with inquiries and complaints, explain products, services, and policies, document customer interactions, and work with other departments to resolve issues. The position requires working within defined operating hours, with flexibility needed for weekends and holidays. Schedules vary based on job-related factors. The position is onsite and pays $16 per hour.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent.
Fluency in both English and Spanish.
Ability to remain engaged on the phone throughout the entire shift with minimal to no distractions.
Ability to perform constant sedentary work.
Computer and technology proficiency, including smoothly operating multiple windows and tabs while speaking with customers.
Typing assessment required.
Superb attendance.
Job offers are contingent upon completing a drug screen and background check.

Responsibilities

Serve as the primary point of contact for customers via phone.
Address customer inquiries, resolve complaints, and guide customers through solutions.
Maintain a thorough understanding of products, services, and policies to assist customers effectively.
Accurately document customer interactions and transactions across tools and platforms.
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
Strive to exceed customer satisfaction goals and performance metrics.
Seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends to better assist customers.
Work within defined hours of operation, with flexibility needed on weekends and holidays.