Bilingual Customer Service Representative
Recrute Action•Montreal, QC
•Onsite
About The Position
Drive customer-focused billing support in a fast-paced insurance environment, handling inquiries, resolving discrepancies, and collaborating with brokers and underwriters. This on-site Montréal role blends customer service, problem-solving, and administrative expertise in a structured, high-volume contact center setting.
Requirements
- Bilingual in English and French to support clients in both languages.
- Professional telephone and email communication skills.
- Strong interpersonal, communication, and problem-solving skills.
- Demonstrated ability to analyze and resolve customer concerns.
- Previous customer service experience, preferably in a call center environment.
- 1-2 years of experience in a contact center environment.
- Strong ability to multitask in a fast-paced setting.
- Proficiency with word processing, Excel, and web-based/Windows applications.
Responsibilities
- Provide first-class customer service by handling billing-related inquiries via telephone in a professional, timely, and courteous manner.
- Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
- Communicate clearly and empathetically with customers through phone and email interactions.
- Interpret customer needs and respond appropriately with accurate information on programs and services.
- Gather relevant information to ensure seamless customer interactions.
- Take ownership of customer issues and follow through to resolution.
Benefits
- Hourly salary of $23.
- 7-month contract.
- Full-time position: 37.50 hours per week.
- On-site in Montréal (Chabanel area).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
