Bilingual Customer Service Representative

Select Mgmt • Mableton, GA

21h • Onsite

About The Position

The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company’s reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement.

Requirements

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized
• Must be bilingual, fluent in Spanish
• High school diploma or equivalent required
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Nice To Haves

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Benefits

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees