Bilingual Customer Service Representative

Irving Oil • Edmundston, NB

1d • Onsite

About The Position

As a Bilingual Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be ensuring all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will be measured on your ability to provide excellent customer service in relation to product delivery. If you are interested in this exciting opportunity with Irving Oil, please apply by May 17, 2026.

Requirements

• Ability to work well with others
• Excellent communication skills
• Ability to work with little supervision
• Basic computer skills a must
• High school/equivalency
• Prior customer service experience
• Work Experience Customer Service
• Diploma/High School Equivalent

Responsibilities

• Provide customer service by taking information for orders of heating oil, propane, stove oil and diesel, and for product to be delivered on the next scheduled delivery day
• Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
• Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary
• Processing of customer payments via other payment options
• Perform other duties as required to maintain and enhance departmental productivity
• Outside of standard business hours be responsible for all afterhours activity

Benefits

• Competitive Compensation - Including an annual bonus plan and pension plan
• Flexible Benefits Plan - In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED