Bilingual Customer Service Representative (Onsite)
About The Position
InteLogix is hiring a bilingual customer service representative to support a client program onsite. The role focuses on assisting customers by phone, understanding their needs, resolving issues, and delivering an excellent customer experience. The successful candidate will be an empathetic, results-oriented problem solver who communicates effectively and works well with others. The position pays $16 per hour and is full-time and non-seasonal. Schedules vary based on job-related factors, and flexibility is needed to work within defined operating hours, including weekends and holidays. Employment offers are contingent on completing a drug screen and background check. Continued access to client systems and information may also depend on meeting applicable client security and access requirements.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Fluency in English and Spanish.
- Ability to remain engaged on the phone throughout the shift with minimal to no distractions while performing constant sedentary work.
- Computer and technology proficiency, including smoothly operating multiple windows and tabs while speaking with customers.
- Typing assessment required.
- Superb attendance.
- Successful completion of a drug screen and background check is required for a job offer; applicable client security and access requirements may also apply.
Responsibilities
- Serve as the primary point of contact for customers via phone.
- Address inquiries, resolve complaints, and guide customers through solutions.
- Maintain a thorough understanding of products, services, and policies to assist customers effectively.
- Accurately document customer interactions and transactions across tools and platforms.
- Collaborate with other departments to resolve customer issues and escalate complex problems as needed.
- Work to exceed customer satisfaction goals and performance metrics.
- Seek opportunities to improve the customer experience and streamline processes.
- Stay updated on product knowledge and industry trends.
- Work within defined hours of operation, with flexibility needed on weekends and holidays.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discounts
- Career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
