Bilingual Customer Service Representative (Onsite)

InteLogix • Waco, TX

7d • Onsite

About The Position

The Bilingual Customer Service Representative is an onsite role at InteLogix, paid at $16 per hour. The representative serves as a customer partner and problem solver, providing solutions and excellent service to customers by phone. The position is full-time and non-seasonal. Schedules vary based on job-related factors, and flexibility is needed to work within operating hours, including weekends and holidays.

Employment offers are contingent upon successful completion of a drug screen and background check. Because the role supports a client program with contractual security and access requirements, employment and continued access to client systems and information may also depend on satisfying applicable screening and access requirements.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluency in both English and Spanish.
• Ability to remain engaged on the phone throughout the shift with minimal to no distractions and perform constant sedentary work.
• Computer and technology proficiency, including smoothly operating multiple windows and tabs while speaking with customers by phone.
• Typing assessment required.
• Ability to work within defined operating hours, with flexibility needed on weekends and holidays.
• Dependable attendance.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Address customer inquiries, resolve complaints, and guide customers through solutions.
• Maintain a thorough understanding of products, services, and policies to assist customers effectively.
• Accurately document customer interactions and transactions across tools and platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.

Benefits

• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED