Bilingual Customer Service Representative - Group and Individual Insurance
About The Position
As a national health solutions partner, Medavie puts people first in everything they do, starting with their team of 8,000+ professionals. By collaborating and innovating together, employees are creating industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Medavie's mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest. They celebrate individuality and value the diverse perspectives and skills their employees contribute. They offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. This role involves providing support and service to members across Canada, with the opportunity to problem-solve and contribute positively to a team environment. The objective is to provide the highest level of customer service possible. This is described as far from a typical contact center experience, with high employee satisfaction scores.
Requirements
- Love helping people.
- Strong communication skills (email and phone: clear, concise, and friendly).
- Positive, solutions-oriented attitude.
- High school diploma required; post-secondary or equivalent experience.
- Strong attention to detail in a dynamic environment.
- Ability to work independently in a remote environment.
- Ability to sit while using a computer and a headset for prolonged periods of time.
- 2+ years of Contact Centre experience.
- Strong technical aptitude – ability to navigate multiple applications while supporting callers.
- Problem-solving skills; understand caller needs and learn quickly to get the best results.
- Fluently Bilingual (English & French) written and spoken is required.
Nice To Haves
- Enjoy the insurance industry.
Responsibilities
- Provide support and service to members across Canada.
- Effectively problem solve.
- Contribute positively to a team environment.
- Provide the highest level of customer service possible.
Benefits
- Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
- Extensive virtual paid training program
- Permanent full-time position with opportunity to grow
- Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus
- Paid vacation
- Gifted week of vacation in your first year
- Optional Vacation Purchase Program
- Opportunities for career development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
