About The Position
Join our team as a Bilingual Customer Service Representative and help us support members across Canada. In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to provide the highest level of customer service possible. Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company! What’s in it for you? What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.
Requirements
- You love helping people
- Strong communication skills (email and phone)
- Positive, solutions-oriented attitude
- High school diploma required; post-secondary or equivalent experience
- Strong attention to detail in a dynamic environment
- Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time
- Strong technical aptitude – you can navigate multiple applications while supporting callers
- Problem-solving skills; understand the callers needs and learn quickly how to get the best results in any environment
- Fluently Bilingual (English & French) written and spoken is required
- A designated private area with a locked door and secure perimeter in a controllable environment
- Quiet, distraction-free workspace without conflicting responsibilities during scheduled hours
- Always ensure your remote office space is secured before stepping away
Nice To Haves
- 2+ years of Contact Centre experience and enjoy this industry
Responsibilities
- Provide support and service to our members
- Effectively problem solve
- Contribute positively to a team environment
- Provide the highest level of customer service possible
Benefits
- Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
- Extensive virtual paid training program
- Permanent full-time position with opportunity to grow in a well-established organization
- Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus
- Paid vacation
- Gifted week of vacation in your first year
- Optional Vacation Purchase Program
- Opportunities for career development
- Accommodations or adjustments at any stage of the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
