Customer Service Representative Spanish Bilingual - Insurance

AAA • Coppell, TX

1d • $24 - $26 • Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Requirements

• Prior customer service experience (recent call center experience preferred)
• Bilingual skills in English and Spanish, are required.
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019
• Dedicated, quiet workspace without interruptions.
• Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
• Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for downloads & 10 mbps for uploads.
• Internet service must adequately support the employee's work hours to ensure optimal voice & data quality.
• Required to provide documentation regarding your carrier & internet speed.

Nice To Haves

• Recent call center experience preferred

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Company-provided computer and partial internet reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED