Bilingual Customer Service Rep

QDI Stone•Fort Worth, TX

6d•Onsite

About The Position

QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a bilingual (English/Spanish), vibrant and talented Customer Service Representative to join our Fort Worth showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited.

Requirements

Fluent bilingual communication skills in English and Spanish (spoken & written) are required due to our Spanish-speaking customer base
2-5 years in customer service, preferably natural stone industry experience.
Well organized and self-disciplined - Attention to detail a must.
Outstanding customer service skills.
Professional appearance with good attendance.
Good presentation skills.
Problem-solving skills with the habit of being proactive.
Excellent communication skills both written and verbal.
Team player
Good computer skills including MS Outlook, Word and Excel
Ability to pass mandatory background check and drug screening.

Responsibilities

Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
Communicate with the sales team regarding customer inquiries and leads including follow-up.
Greet customers and the team as they come into the showroom or via inbound phone calls
Be able to present the QDI product line and answer questions from customers
Specific marketing projects assigned by management
Maintaining sample area and updating sample inventory
Suggest improvements to the overall process