Bilingual Customer Service Rep II

The Hillman Group, Inc. • Montreal, QC

9d

About The Position

The Bilingual Customer Service Representative is responsible for performing customer transactions, providing a high level of service and advice to meet customer needs. The CSR understands customer needs and identifies opportunities to promote Hillman products and services to customers.

Requirements

• Bilingual (French/English) required.
• High school diploma or higher.
• 2-5 years in a customer service environment.
• Strong computer skills, specifically MS Excel.
• Strategic thinker, good communicator, and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).

Nice To Haves

• College or University degree preferred.
• Strong ERP (JD Edwards) knowledge is an asset.
• Fastener knowledge is considered an asset.

Responsibilities

• Coordinates with other departments on item availability, projects, schedules and deadlines, workflow and all other items relating to the dynamic nature of customer support.
• Liaises with outside Sales Reps to resolve customer service problems and issues.
• Liaises with customers to provide information about stock such as specifications, pricing, delivery dates and transportation charges.
• Provides standard and non-standard product quotations.
• Conduct stock checks, ensuring accurate information is given to customers.
• Liaises with the Purchasing department and the warehouse to expedite customer orders.
• Resolves invoicing problems and/or completes customer complaint notice and complaint register.
• Liaises with outside Sales Reps, providing quotations, conducting stock checks, getting samples, processing orders and relaying any customer information.
• Complies with company policies and procedures.
• Support and follow internal Health & Safety programs and protocols.
• Performs other tasks as assigned by management.

Benefits

• We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED