Bilingual Customer Service Experience Representative

Aviso Wealth•Vancouver, BC

7d•CA$53,000 - CA$63,000•Onsite

About The Position

Aviso is seeking a Bilingual Customer Service Experience Representative to join their Contact Centre team. The role involves providing caring, informative, supportive, accurate, and timely service to customers and financial advisors regarding Aviso's products. The company aims to be the best service experience in the world and hires individuals who are passionate about helping others, kind, curious, and comfortable with ambiguity. This is a challenging but rewarding role within a company that respects its team and is poised to disrupt an underserviced industry.

Requirements

Over a year of experience in a customer-helping role
Technical savviness, comfortable using computers and other technology
Fluency (written and spoken) in English and French is required
Ability to adapt to changing hours and schedules

Nice To Haves

Experience working for a company known for caring about customers
Experience as a top producer known for getting a lot of work done and leaving a trail of smiling, happy customers
Experience in an inbound Contact Centre and/or a retail store
Experience supporting business to business to consumer (B2B2C)
Experience in a digital company
Post-secondary education, especially in financial administration or services
Completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
Experience in the financial services industry, particularly with a customer experience leader

Responsibilities

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Understand and apply department operating policies and procedures