Customer Service Experience Representative
About The Position
Aviso is seeking an exceptional Customer Service Experience Representative to join their Contact Centre team. The role involves providing caring, informative, supportive, accurate, and timely service to customers and financial advisors regarding Aviso's products. The company emphasizes a collaborative environment, ownership, accountability, and a commitment to continuous improvement in customer experience. They are looking for individuals who are kind, curious, comfortable with ambiguity, and believe in making service easy for both employees and customers. This is described as a challenging but rewarding role within a company that highly respects its Contact Centre team, aiming to be the best service experience globally.
Requirements
- Over a year of experience in a customer-helping role
- Experience in a company known for caring about customers
- Experience as a top producer known for getting work done and leaving happy customers
- Experience in an inbound Contact Centre and/or a retail store
- Experience supporting business to business to consumer (B2B2C)
- Experience in a digital company
- Ability to adapt to changing hours and schedules
- Technically savvy with computers and other technology
- Fluent communication skills in English
Nice To Haves
- Bilingual skills in French
- Post-secondary education in financial administration or services
- Completion of the Investment Funds Course (IFIC)
- Completion of the Canadian Securities Course (CSC)
- Experience in the financial services industry, especially with a customer experience leader
Responsibilities
- Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
- Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
- Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement
- Understand and apply department operating policies and procedures
Benefits
- Competitive compensation package
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to our retirement program
- Learning & development opportunities
- Education assistance program
- Regular social events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
