Bilingual Customer Service Representative

Waste ConnectionsDallas, TX
Onsite

About The Position

Waste Connections is looking for a Bilingual Customer Service Representative to join their team in the East Dallas, TX site. This is a very fast-paced position, similar to a call center role. The company offers a competitive compensation package with excellent benefits.

Requirements

  • Bilingual in Spanish
  • Type 40+ wpm
  • Basic computer skills
  • Excellent communication, listening, time management, and organizational skills
  • 1-2 years customer service experience

Responsibilities

  • Answer phone calls from customers and assist with their questions or concerns.
  • Resolve problems related to service or billing.
  • Sell residential, commercial front load, and temporary roll-off service.
  • Support existing accounts and ensure customer retention.
  • Work with other departments to satisfy customer requests for service.
  • Accurately escalate issues to management as appropriate.
  • Proactively communicate with or respond to customers in support of Company pricing initiatives.

Benefits

  • medical
  • dental
  • vision
  • flexible spending account
  • long term disability
  • life insurance
  • 401(k) retirement plan
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