Bilingual Customer Service Driver (Spanish)

Sherwin-Williams•Huntington, WV

1d•Onsite

About The Position

The Bilingual Customer Service Driver works at Sherwin-Williams Store #1927 in Huntington, West Virginia. The role supports wholesale and retail customers by identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. It also involves delivering products from Sherwin-Williams stores to customers safely and on time using company vans or pickup trucks. The position involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Be at least 21 years of age.
Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Have a valid, unrestricted driver's license.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.

Responsibilities

Provide excellent sales service and support high levels of customer satisfaction.
Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Work toward monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Load, transport, and deliver items to customers safely and on time.
Assist with loading and unloading items from vehicles.
Maintain the store vehicle and alert the supervisor to repair and servicing needs.
Follow assigned routes and time schedules.
Comply with laws, traffic regulations, and safety procedures while driving.
Prepare reports and other documents relating to deliveries.
Operate equipment and machines, including cars, trucks, and forklifts.