Bilingual Customer Service Driver (Spanish)

Sherwin-Williams • Gloucester, VA

6d • Onsite

About The Position

The Bilingual Customer Service Driver works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The position is based at Store #705364, 7032 George Washington Memorial Hwy, Gloucester, VA 23061.

The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected candidate must be at least 21, legally authorized to work in the country of employment without current or future sponsorship, hold a valid unrestricted driver's license, and communicate effectively in English and Spanish. The role requires frequent lifting and carrying of up to 50 pounds and occasional lifting and carrying of up to 70 pounds, with or without reasonable accommodation. The employee must be willing to work all scheduled hours, which may include evenings and weekends.

Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. It says it supports employees with opportunities to enhance health and well-being, develop skills and careers, and build connections with an inclusive team and broader communities. Benefits eligibility and offerings are described on the company's benefits website. The hiring process includes an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Follow assigned routes and time schedules.
• Comply with laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; candidates are directed to the company benefits website for specific offerings and eligibility.
• The job posting refers generally to retirement, health care, total well-being, and daily commute benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed