Bilingual Customer Service Banker- Kingwood, TX

Regions Bank

15d•$39,680 - $47,663•Hybrid

About The Position

The Bilingual Customer Service Banker works in Regions’ Contact Center, answering customer questions, solving problems, and providing solutions to support an effortless banking experience. Bankers build knowledge of banking products and services and use that expertise to offer customers advice, guidance, and education as they pursue financial goals. The role emphasizes customer relationships, putting customers first, and addressing both immediate and long-term needs. Regions provides comprehensive training, ongoing coaching and mentoring, and development opportunities. Initial training is Monday through Friday, 8 a.m. to 5 p.m., in the office and includes three weeks of instructor-led training followed by two to four weeks of on-the-job training. After training, the schedule is four weekdays Monday through Friday, 10 a.m. to 7 p.m., in the office, plus Saturday, 8 a.m. to 5 p.m., working from home. The employee may be required to work select bank holidays. The position is non-exempt and eligible for overtime for hours worked over 40 in a week. The role is based at the Kingwood Annex in Kingwood, Texas, with some scheduled work from home. The posted salary range target lists a minimum of $39,680.30 and a median of $47,663.40; the role is not incentive eligible. Benefits include paid time off, retirement matching, health coverage, disability benefits, flexible spending and health savings accounts, life insurance, parental leave, and an employee assistance program.

Requirements

High school diploma or GED.
Fluency in Spanish and English.
Ability to accurately observe stable and scrolling on-screen text and images.
Ability to detect verbal information and communicate verbally using a headset or speaker and microphone.
Ability to operate a keyboard and mouse to type and make on-screen selections.
Ability to work at a computer for extended periods.
Ability to adhere to policies, procedures, and guidelines.
Ability to recommend different products and services to customers.
Ability to multitask and work in a fast-paced environment.
Problem-solving ability.
Ability to work a flexible schedule that includes all hours of the contact center.
Basic computer skills and ability to navigate various systems.
Effective time management skills.
Excellent verbal and written communication skills.
General knowledge of basic banking, electronic banking, and/or credit card services.
For remote work from a location other than a Regions facility: internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps; speed must be confirmed through speedtest.net or provider documentation; and a direct Ethernet connection to the internet router is required. Satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.

Nice To Haves

One year of customer service or production experience.

Responsibilities

Answer customer questions, solve problems, and provide solutions to ensure an effortless banking experience.
Develop expertise in banking products and services and use it to help customers identify steps toward their financial goals.
Provide customers with advice, guidance, and education.
Prioritize customer relationships and offer solutions for customers’ immediate and long-term needs.
Adhere to applicable policies, procedures, and guidelines.
Recommend products and services to customers.
Work in a fast-paced environment while managing multiple tasks.
Work a flexible schedule that includes all hours of the contact center.