Bilingual Customer Service Banker- Kingwood, TX

Regions•Houston, TX

15d•$39,680 - $47,663•Hybrid

About The Position

The Bilingual Customer Service Banker works in Regions’ Contact Center, helping customers with banking questions, problems, and financial needs. The role develops knowledge of banking products and services and uses that expertise to provide advice, guidance, education, and solutions for customers’ immediate and long-term goals. Regions provides ongoing training, coaching, mentoring, and development. The position is based at the Kingwood Annex in Kingwood, Texas. Training is in office, Monday through Friday, 8 a.m. to 5 p.m. After training, the schedule is four weekdays from 10 a.m. to 7 p.m. in office and Saturday from 8 a.m. to 5 p.m. working from home. The role may require work on select bank holidays. It is non-exempt and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Fluency in Spanish and English.
Ability to accurately observe stable and scrolling on-screen text and images.
Ability to detect verbal information and communicate verbally using a headset or speaker and microphone.
Ability to operate a keyboard and mouse to type and make on-screen selections.
Ability to work at a computer for extended periods.
Ability to adhere to policies, procedures, and guidelines.
Ability to recommend different products and services to customers.
Ability to multitask and work in a fast-paced environment.
Problem-solving ability.
Ability to work a flexible schedule covering all contact-center hours.
Basic computer skills and ability to navigate various systems.
Effective time-management skills.
Excellent verbal and written communication skills.
General knowledge of basic banking, electronic banking, and/or credit card services.
For remote work, internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps, confirmed by speedtest.net or provider documentation; a direct Ethernet connection to the router is required, and satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.

Nice To Haves

One year of customer service or production experience.

Responsibilities

Answer customer questions, solve problems, and provide solutions for an effortless banking experience.
Advise and educate customers about banking products and services to help them achieve financial goals.
Provide solutions for customers’ immediate and long-term needs while prioritizing customer relationships.
Follow company policies, procedures, and guidelines.
Recommend products and services to customers.
Use computer systems to navigate customer and banking services.