Bilingual (English/French) Customer Service Agent - remote Canada

Stanley Black & Decker, Inc. • Mississauga, ON

2d • CA$50,000 - CA$55,000 • Remote

About The Position

As a Bilingual Customer Service Representative, you will be part of a dedicated team based in Canada, reporting to the Customer Service Supervisor. Your role will involve maintaining a high level of service for both customers and account executives in daily business activities. You will also act as a key contributor to the customer service team by receiving distributor calls and inquiries.

Requirements

• College or University diploma/degree
• Bilingual (French/English) language skills both written and spoken (a strong asset)
• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
• Strong key board and data entry skills (min 30 wpm)
• Team player – able to work with a large team
• Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
• Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

Responsibilities

• Process transactions and various inquiries using Outlook, SAP and Esker
• Receive distributor calls as well as some end user calls
• Provide reliable information to both internal and external customers
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

Benefits

• Competitive compensation & benefits package
• Use of a company laptop
• Goodlife Fitness discounts
• Employee product purchase
• Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Opportunities to give back to communities where we operate.
• Supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree