Bilingual Customer Service Agent (English/Spanish)
Unicity USA•Fort Lauderdale, FL
•Onsite
About The Position
About Unicity Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. For over 30 years, we have been dedicated to developing innovative, science-based products and programs that promote metabolic health and improve quality of life. Our person-to-person business model gives a personal touch to our growth, and we are looking for dedicated individuals to help us continue Making Life Better.
Requirements
- Native or professional fluency in both English and Spanish (Required).
- Must be a fast learner with strong communication skills.
Nice To Haves
- Prior experience in customer service is preferred.
Responsibilities
- Provide detailed product and service information while resolving inquiries efficiently.
- Open and maintain customer accounts by accurately recording and updating information.
- Identify the root cause of customer complaints, select the best solution, and follow up to ensure total satisfaction.
- Suggest additional products and services based on customer needs and questions.
- Collect and analyze customer information to prepare reports and recommend improvements to management.
- Maintain financial accounts by processing necessary customer adjustments.
Benefits
- Health, dental, vision, and life insurance starting within your first month
- Paid parental leave
- Generous PTO plus company-paid holidays
- 401(k) with company match
- Substantial Unicity product allowance
- Reimbursement for internet, cell phone, and gym/wellness activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
