Bilingual Customer Care Representative

Baxter International Inc. • Mississauga, ON

1d • CA$49,920 - CA$74,880 • Onsite

About The Position

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

As a Bilingual Customer Service Representative, you take pride in representing Baxter and our products. Your solid understanding of our broad product line and belief in the benefits and quality they deliver to patients supports your confidence. Our customers count on you and respect your knowledge and curiosity when exploring solutions to satisfy their needs. You enjoy being on site, nurturing relationships, and building trust with the doctors and nurses who use Baxter solutions every day.

In your role as the principal link to healthcare professionals relying on our products to save and sustain lives, you embody and communicate our solutions. You find value in noticing how teams interrelate and cooperate to produce business results. The insights and responses you communicate to your team and interdisciplinary partners contribute to confirming and refining priorities and changes.

Requirements

• Proficiency in English and French (spoken and written)
• College Degree/Diploma
• 2-3 years of experience in Customer Service
• Proficient in Microsoft Excel
• Attention to detail and ability to accomplish tasks with thorough concern for all areas involved

Nice To Haves

• Power BI experience
• JDE experience
• Data Analytics experience

Responsibilities

• Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling
• Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity
• Clarify any queries or potential schedule adjustments with customers
• Manage general customer enquiries and complaints, advancing issues as needed
• Communicate timely updates to customers on production/delivery changes and order adjustments
• Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring
• Engage with transportation providers to establish pick-up and delivery schedules
• Manage customer delivery metrics and maintain service issue logs for reporting and analysis

Benefits

• Management Incentive Compensation Plan
• Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.
• Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications.
• Equal Employment Opportunity
• Reasonable Accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree