Bilingual Customer Care Representative - On Site

MTM Transit • Wise, VA

2d • Onsite

About The Position

At MTM Health, it’s more than transportation—it’s personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve. As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry. MTM Health is Proud to Be an Equal Opportunity Employer. We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Requirements

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Must be proficient in English and Spanish
• Basic typing and computer skills with strong navigation abilities

Responsibilities

• Handle inbound calls from members, clients, and facilities
• Take on 60–80 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

Benefits

• Health, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• FSA and HSA plans
• Wellness programs with incentives
• Voluntary and ancillary benefits
• Pay on Demand
• Paid time off + holiday pay
• Birthday holiday
• Maternity/paternity leave
• Continuing education reimbursement
• $500 referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed