Bilingual Customer Care Representative
About The Position
Bilingual Customer Care Specialist - North Carolina Location: Winston Salem NC Innovation Center. AlphaBEST Education provides extended-day, summer, and enrichment programs designed to inspire and engage students as they discover and learn beyond the school day in a fun, safe environment. As an AlphaBEST Customer Care Specialist, you'll talk with the families of current students to answer questions about our programs and guide them to the appropriate resources to enroll their child or children. You will also work within the student management system to help resolve billing-related questions.
Requirements
- Bilingual in English and Spanish
- An obsession to make every customer happy
- Excellent verbal & written communication skills
- Two years' experience and a proven track record of impeccable customer satisfaction
- Ability to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it Right
Responsibilities
- Deliver an exceptional customer service experience with every phone call and interaction
- Resolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.
- Have fun! Showcase AlphaBEST's core values to our customers
- Build customer loyalty
- Complete reports regularly that provide leadership with a picture of your area of responsibility
Benefits
- Real experience
- Hands-on training
- Tools to take your next step with confidence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
